kounta-support-brisbane

Kounta

Authorised Kounta PartnerWe are no longer a kounta partner, because we gave an honest opinion to a client that kounta was not suitable for his application and also becasue of the bugs in the reporting of sales by category (which as a reseller – we find a lot of bugs and essentially we work as free beta testers for software companies). We were also an affiliate partner of kounta, which basically means that we earn’t 10% of each subscription that we sold. They have also taken that commission away from us for the clients that we had signed up at the time. We are currently working with kounta to resolve this unfair situation, where we have been struck off their preferred list of so called experts, our commissions retained and constant bullying on the basis that we have given an honest and independent opinion and assessment of a clients particular needs at a particular time. I also used the experience of talking to the mystery shopper as a form of feedback to kounta – but they did not seem to appreciate the brutal honesty. I will always maintain, that I was fully aware that the client on the other end of the phone was an actor and a dummy pretending to be a prospective customer. If given the opportunity I would inform the kounta team, that this conduct is a complete waste of resources and my time, having to deal with real clients and real complaints about kounta on a regular basis, its poor taste that they didn’t get the pun at the time, and have decided to come down with a sledgehammer instead of open dialogue and discussion. I mean they take the time and energy to employ a mystery shopper operating out of a call centre yet can not then take the time to respond to a certified reseller and discuss what issues we have to deal with at the coal-face with the user interface to their software app. At the time of the conversation with the “spy” I would have though that the management would have given some real analysis and engaged in open and direct dialogue with the directors of Kent about the perceived issues or software bugs at that time and how they would be overcome instead of sending us an email saying we have been removed from their on-line prefered partner list of experts and guru’s who the general public can troll through and make contact with for assistance and support of their kounta app.

We were a certified Kounta Specialist until they had a mystery shopper call us. We told that shopper that, in our opinion kounta was not suitable for the job. Whilst we still do offer professional service, training and support of kounta and all other POS software (systems) we can no longer state that we are a certified specialist at the request of kounta. We do still however offer support services whereas kounta do not offer this directly. We also offer remotely support to all of our customers on a support plan.

We still do offer kounta pos support and setup assistance

Want to migrate in / out of kounta – call us now

Click on our link below to get started with Kounta free

Get Started for Free

Our team will consult with you on the best practices and add ons for your business including:

  • Products Setup and Layout*
  • People and Permissions
  • Daily POS Operations
  • Reporting and Dashboards
  • Inventory Management
  • Accounting Integration*
  • Loyalty Integration*
  • Mobile and Online Payments*
  • E-Commerce and/or Mobile Ordering*

Key Features

Quick to get started, Kounta is easy to use, yet powerful enough to run your businesses.

Kounta

Kounta Works On Anything

Kounta is a Point of Sale “POS” Software System that works on iPads, Macs, PC’s and also the existing traditional Point of Sale equipment that you have already invested in.

Kounta

Add On Integrations

Kounta seamlessly connects with a variety of online and mobile services that you already use, or should if you dont, like PayPal, Xero, Sassu, Beat the Q and Deputy.

Kounta

Supports Unlimited Sites & Kounta POS

Kounta allows you to access your store on anything, anywhere, anytime while also centralising an unlimited number of stores like franchisees you own or manage.

Kounta

Centralised Reporting Management

Report on your business from anywhere you go. Filter out what you want and then drill into detailed reports or even tailor reports to suit your needs.

Kounta

Simple Product Creation & Maintenance

Create and arrange items that you sell, assign them images, colours, codes, barcodes, printer situations and then link them to categories and sales screen groups for getting them into your customers hands.

Kounta

Stock (Inventory) Control

Kounta’s efficient stock control will mean you will have the right amount of stock in the right place at the right time. It also helps to make sure that capital is not tied up unnecessarily, and protects your supply chain.


Kounta

Use only what you need

Kounta comes off the shelf with all the necessary features you would expect to find in Point of Sale with customisable add ons to suit your needs while keeping deployment and maintenance simple. With Kounta’s enterprise infrastructure, you get effortless scalability, without worrying about hardware, patches or backups.


Mobile Point of Sale, Ordering and Payments

Buying and paying is going mobile!

– Create an interaction with your customers, rather than just a transaction
– Advertise your stores to buyers around you
– Your customers can pre-order and pay using their phones
– Put your store into your customers hands
– Accept Traditional and Mobile Payments
– Know your customers

Kounta

Authorised Kounta Partner

Even though we are no longer a certified Kounta Specialist, we have over 120 combined years of experience in POS and Cash Register apps.
We offer you the complete package instead of doing it yourselves and can make sure you have an enjoyable Kounta experience
We have the skills, experience and training to be effective Kounta implementers that can also offer you initial and ongoing technical support

Click on our link below to get started with Kounta free.

Get Started for Free